It is important that you have a file designated on your hard drive to store your downloads and you know what the files name is so you can easily retrieve it. This is one of the biggest inquiries we get back that the download was not received. Please be aware of this requirement
Your email server can sometimes think these emails are junk or spam. If you cannot find it check out these two folders in your email account.
Some email accounts have a size limitation. We keep the packages under 2 GB but sometimes your email provider does not forward to you because of these limitations. GMail is particularly prone to this.
It is important that you have a file designated on your hard drive to store your downloads and you know what the files name is so you can easily retrieve it. This is one of the biggest inquiries we get back that the download was not received. Please be aware of this requirement